Logilink is a distribution and delivery management platform operated by Eflexoft (“we”, “us”).
This Privacy Policy applies to the Logilink web portal, the Logilink Driver app and the Logilink Salesman app.
1. Our role and your company’s role
Logilink is business software. Companies (headquarters, distributors, outlets and retail stores) sign up and use it to manage their own products, stock, orders and deliveries. Each company decides what data it enters about its staff, drivers, salesmen, business partners and customers, and controls that data. We store and process it on the company’s behalf, only to provide the service.
If you are a driver, salesman or staff member, your account was created by your company, and your company is your first point of contact for questions about your data.
2. Web portal
Account information
- Your name, email address and company name when you sign up, and the type of business you run.
- Your password, if you sign up with email. It is stored only in hashed form by our authentication provider; we cannot see it.
- If you sign in with Google or Apple: your name and email address from that account. If you choose Apple’s “Hide My Email”, we receive a relay address instead.
- Your role and permissions within your company.
Business records your company enters
- Company details of distributors, outlets and retail stores: name, registration number, contact person, phone number, email, address and map location.
- Driver records: full name, IC number, email, phone number, gender and date joined.
- Salesman records: name, phone number, login email, address, covered areas and assigned stores.
- Products, stock, warehouses, vehicles, orders, shipments, delivery addresses, notes and announcements.
Technical information
- Google reCAPTCHA runs on the sign-in and sign-up pages to block automated abuse. It collects device and browser information, which is sent to Google.
- Your browser stores your sign-in session and small preferences (such as filters) locally. We do not use advertising or tracking cookies, and we do not use third-party analytics.
- If you allow browser notifications, we use them to alert you about new orders and updates.
3. Logilink Driver app
The Driver app is used by drivers registered by their company. It collects:
- Account information: the email and name of the Google or Apple account you sign in with.
- Driver profile: your name, phone number and IC number, as entered by your company.
- Delivery orders assigned to you: items, quantities, delivery addresses and vehicle.
- Photos: proof-of-delivery photos you take with the camera, or choose from your photo library, when confirming a delivery.
- Precise location (GPS): only while at least one delivery is dispatched to you (see below).
- Device push token: an identifier for your device, used only to send you notifications about your deliveries.
Location sharing
While you have at least one delivery dispatched to you, the app collects your precise GPS location so your position appears on that order’s map for your company, and on the tracking link for that order (see section 5).
If you grant the “Allow all the time” permission, the app keeps sharing your location in the background (when the app is closed or the screen is off) during an active delivery. A persistent notification is shown on Android while this happens.
Location sharing stops automatically once every delivery assigned to you has been confirmed. The app does not collect your location when you have no active delivery. You can turn off location access at any time in your phone’s settings, but your position will then not be visible for active deliveries.
Deleting your account
You can delete your driver account yourself in the Driver app: open the Profile tab and tap Delete account. Deletion is not available while you still have an order that is dispatched to you or out for delivery; the app tells you which, so you can finish the delivery or ask your company to assign it to another driver first.
When you delete your account:
- your sign-in is removed permanently and you are signed out of the app on every device;
- you are removed from your company’s active driver list and can no longer be assigned deliveries;
- your company is notified that you deleted your account;
- the email you used can be registered again later as a new account.
Your company keeps its records of the deliveries you completed (orders, proof-of-delivery photos and the driver details shown on them), because they are the company’s business records. To have those details removed or corrected as well, contact your company or us (see section 10). Your company can also delete your driver account from the web portal.
4. Logilink Salesman app
The Salesman app is used by salesmen registered by their company. It collects:
- Account information: the login email and password your company set up for you (the password is stored only in hashed form).
- Orders you place for your assigned retail stores, and the store details you view.
- Device push token: used only to send you notifications about your orders.
The Salesman app does not access your location, camera or photos.
Deleting your Logilink Salesman account
Salesman accounts are created by your company, so they are deleted the same way. To have your account and its data deleted, do either of the following:
- Ask your outlet’s Logilink administrator to delete your account. In the Logilink web portal they open Salesmen, choose your name and select Delete.
- Or email [email protected] from the email address you sign in with, asking for your Logilink Salesman account to be deleted. We will confirm the request with your company and complete it.
When your account is deleted:
- Deleted: your sign-in is removed permanently and you are signed out of the app on every device, and your device push token is removed, so you receive no more notifications;
- you are removed from your company’s active salesman list, and the retail stores assigned to you are unassigned;
- the email you used can be registered again later as a new account;
- Kept: the orders you placed, and your name on them, because they are your company’s business records. They are kept for as long as your company’s Logilink account is active, or until your company deletes them (see section 9). To have your name removed from those records as well, contact your company or us (see section 12).
5. Delivery tracking links
A company may share a private tracking link with the customer receiving an order. Anyone with the link can see that order’s delivery status, and the driver’s live location while the order is out for delivery. The link does not show the driver’s IC number, phone number or other orders.
6. How information is used
We use the information above only to provide and operate Logilink:
- creating and securing accounts, and signing users in;
- managing products, stock, orders, shipments and deliveries;
- showing delivery progress, including a driver’s live location during an active delivery;
- sending notifications about orders and deliveries;
- preventing fraud and abuse, and fixing problems when your company asks us for support.
We do not use your information for advertising, we do not build marketing profiles, and we do not sell or rent your information to anyone.
7. Who can see it
- Your company: data is separated by company. Staff at your company can see your company’s data according to the role and permissions your company gives them. Other companies on Logilink cannot see it.
- Business partners in an order: when an order passes between companies (for example from headquarters to a distributor or outlet), each of those companies can see the parts of that order they need to fulfil it.
- Customers with a tracking link: as described in section 5.
- Eflexoft: our staff access data only when needed to operate, secure or support the service, or when required by law.
- Service providers: listed in section 8, only to provide the service to us.
We may disclose information if required by law, court order or a government authority.
8. Third-party services
Logilink relies on the following services, which process data on our behalf:
- Google Firebase (authentication, database, file storage, cloud functions and push notifications) — Firebase privacy information.
- Google Sign-In and Google reCAPTCHA — Google Privacy Policy.
- Sign in with Apple (web portal and Driver app on iPhone) — Apple Privacy Policy.
- OpenStreetMap map tiles, to display maps — OSMF Privacy Policy.
- Cloudflare, which delivers and protects the web portal — Cloudflare Privacy Policy.
9. Storage, security and retention
Data is stored on Google Firebase. Google’s servers may be located outside Malaysia, so your data may be transferred to and stored in other countries, under Google’s security and data protection commitments.
All data is sent over encrypted (HTTPS) connections. Access rules ensure each company can read only its own data, and each user only what their role allows.
Data is kept for as long as the company’s Logilink account is active, or until the company deletes it. When a company deactivates a user, driver or salesman, that person can no longer sign in. When a company closes its Logilink account, we delete its data within a reasonable period, except where we must keep it to meet legal obligations.
10. Your choices and rights
Subject to applicable law, including Malaysia’s Personal Data Protection Act 2010, you may request to access, correct or delete your personal data, or withdraw your consent to its processing.
- Drivers: you can delete your account yourself in the Driver app (Profile → Delete account), as described in section 3.
- Salesmen: ask your company, or email us, to delete your account, as described in section 4.
- Drivers, salesmen and staff: contact your company’s Logilink administrator, who can correct or remove your details. You may also contact us, and we will help arrange it with your company.
- Company account owners: contact us to request a copy of your data, or deletion of your company account and its data.
- In the mobile apps, you can withdraw location, camera, photo or notification permissions at any time in your phone’s settings. In the web portal, you can turn off notifications in your browser settings.
Withdrawing consent or deleting data may mean parts of Logilink stop working for you; for example, a driver without location access will not appear on the delivery map.
11. Children and changes
Logilink is a business tool for adults and is not directed at children under 18. We do not knowingly collect information from children.
We may update this policy when Logilink changes. The latest version is always published on this page, with the “Last updated” date above. If a change materially affects how we use your data, we will notify company account owners.
12. Contact us
For questions about this policy, or to make a data request:
Eflexoft
Email: [email protected]